Methods of Payment:

All pricing in Canadian Funds.

 

We accept Visa, MasterCard and PayPal.

 

To learn more about our Security Certificate, please visit Secure Online Credit Card payment processing.

 

For security reasons we will NOT accept credit card information by e-mail. All purchases must be complete through our accepted payment portals and Visa and MasterCard customers must provide the 3-digit CVD code when completing their payment. We will not accept any payment that does not have a verified CVD at the time of processing.

 

All Canadian residents will be charged 5% GST

 

ON residents will be charged 13% HST

 

NS, NL, NB, PEI residents will be charged 15% HST

 

 

 

Out of Stock Items:

 

Although we do our best to keep our catalogue up-to-date, there may be occasions when we are out of stock of the item you ordered. All orders are processed in the order they are received, just as if the customer was standing in front of us. If this occurs we will credit your Credit Card for the difference and ship your order, less the out of stock item. Unfortunately, due to the large number of orders we process daily we cannot notify customers of an out of stock item, especially any items from our Clearance and Bargain Bead selections. When your order is shipped an email is sent detailing what is included in your order and whether an item is out of stock.

If you wish to be notified of an out of stock item prior to us shipping your order, please let us know in the comments section when completing your checkout. Please note that this may impact and delay the shipment of your order.

 

 

 

Returns & Refunds:

 

Any problems with orders (broken or damaged item, short shipment, or mis-shipment) must be communicated to The Northern Bead Company within 48 hours of receipt of shipment by either e-mail or phone.

 

Cut items such as chain and cord, Special Ordered items, Clearance and Bargain items, Tools, and Books are not eligible for return or exchange. Items that have been altered are not eligible for return.

 

Products may be returned for full refund (minus shipping costs) or exchanged within 7 days of receipt of product with the following conditions:

 

Customers must contact The Northern Bead Company by completing the Return Authorization (RMA)

 

Log into your account and find the order corresponding to the items to be returned.

 

Click on the RMA link and fill out the RMA request

 

The Northern Bead Company will review the request and then issue you an RMA number along with a mailing address.

 

Returns cannot be accepted by courier (FedEx, UPS, or Purolator). Canadian customers please use Canada Post, US customers please use USPS.

 

Once the items are received and reviewed your credit card or PayPal account will be credited

  

Only items included on the RMA request are eligible for return or refund. Any additional items included with authorized items will be subject to a 25% restocking fee.

  

 

Any products returned without prior authorization will be subject to an additional 25% restocking fee

 

Product must be complete and in resalable condition - credit will not be issued for any product received damaged/broken.

 

All sales are final (non-refundable) on Clearance items and Bargain items;

 

Returns must be received within 30 days of issue of RMA.

Customers are responsible for return shipping costs on all RMA authorized returns. 

 

 

 

Canadian Shipping:

 

Shipping Rates within Canada:

 

 

Order Total	Shipping	Method	Tracking & Insurance
$10 - $124.99	$12.95	Canada Post Expedited	Online Tracking & $100 Insurance Coverage
$125 +	Free!	Canada Post Expedited	Online Tracking & $100 Insurance Coverage

 

Signature Required an additional $2 (If you live in an area where porch-pirates are common this will prevent Canada Post from leaving your package at the door if you are not home)
 

For Faster shipping, upgrade to Express Shipping: $19.00 (1-3 days)

 

All Canadian orders ship at a flat rate of $12.95 via Canada Post Expedited - insured and traceable via the Canada Post website. Canadian orders over $125 ship free and are also insured and traceable.

 

All packages sent via Expedited come with $100 Insurance and have a guaranteed delivery with an online tracking number.

 

Expedited Shipping is available at an extra cost if your order is less than $125 - see above for more details.

 

If you require your order before a specific date and are unsure of the delivery times or options available, please contact prior to placing your order

 

Please ensure your ship-to information, including full first and last name, is complete and accurate. Any items shipments returned to The Northern Bead Company due to incomplete or inaccurate shipping information will be charged actual shipping fees related to any new shipment. Customers who choose not to have their order shipped again and instead opt for a refund, will be charged a 15% restocking fee based upon the value of the products returned.

Unfortunately, we cannot be held responsible for mis-shipments due to incorrect information provided by the customer.

 

Most orders shipped within 72 hours

 

 

 Please note that for shipping insurance and security purposes, we require full first and last name, a valid email address and a full valid telephone number.

 

 

 

 

 

USA Shipping:

 

 Shipping Rates to Continental USA:

 

 

 

Purchase	Shipping	Method	Tracking & Insurance
$10 - $174.99	$20 (approx. $15 USD)	USA Expedited	Online Tracking and Insurance
$175 +	Free!	USA Expedited	Online Tracking & $100 Insurance Coverage

 

 

 For Faster shipping we are offer the option of Express Shipping: $35 (approx. $25USD)

 

*We no longer offer standard shipping to US destinations due to lost shipments. All orders are sent US Expedited with full insurance and tracking.*

  

All packages are sent via Expedited and come with $100 Insurance and have an approximate delivery time (US Customs/Homeland Security may delay shipping times) with an online tracking number.

  

Please ensure your ship-to information, including full first and last name, is complete and accurate. Any items shipments returned to The Northern Bead Company due to incomplete or inaccurate shipping information will be subject to a 15% restocking fee and any related return shipping charges.

 

If you require your order before a specific date and are unsure of the delivery times or options available, please contact prior to placing your order. US delivery times can vary due to US Customs clearance but most shipments arrive within 7 to 10 business days.

 

Unfortunately, we cannot be held responsible for mis-shipments due to incorrect information provided by the customer.

 

The Northern Bead Company is not responsible for any additional taxes or duty your country may add to the order.

 

Most orders shipped within 72 hours

 

If you require your order before a specific date and are unsure of the delivery times or options available, please contact prior to placing your order.

 

 

Please note that for shipping insurance and security purposes, we require full first and last name, a valid email address and a full valid telephone number.

 

 

 

International Shipping:

  

 

We will ship to anywhere in the world!

 

 

Please note that shipping outside of Canada and the USA will require additional postage. If you require a quote beforehand on international shipping please write us.

  

Packages shipped outside of Canada & USA have their shipping rates determined by the actual total weight of the package and its destination. If you are outside of North America we will contact you after you place your order with the shipping charges required to send out your package. Customers will be given options between standard service and upgraded shipping (where possible.)
 

All International orders will be shipped via Canada Post unless otherwise requested by the customer.
 

If payment for the shipping charges are not completed within 10 business days of the email request, your order will be cancelled, and a 3% processing fee based upon the order total will be applied.

The Northern Bead Company is not responsible for any additional taxes or duty your country may add to the order.

Please note that for shipping insurance and security purposes, we require full first and last name, a valid email address and a full valid telephone number.

 

 

Privacy Policy

 

We will not disclose your confidential information to any third party except if required to do so by law, or in the good faith belief that such action is necessary to comply with legal process, or to protect the rights, property or safety of Northern Bead Company users or the public. We take all reasonable care in handling your personal information to ensure its security both offline and online.